A couple of days ago I needed to transfer a large file and did not have a usb key handy. So I remembered that I liked an app called Datacase in the App Store. I bought it and started using it. However it did not work well on iPhone OS 3.1. So I bought another application as well. I felt that I should be eligible for a refund, how can you not keep your app maintained? I searched google for “How to get a refund app store” and found this link. Since this is not my work I felt it was appropriate to link to the original post as well as post the (Mona’s) directions.
These are the steps I followed to request a refund:
- Open iTunes
- Log on to your account
- Go to purchase history
- Report a problem
- Fill out form with reason for refund (nicely)
- Wait
I did that and got a confirmation email (it’s always great to know your request is in). After a day or two I got a nice email from Mike at the App Store. It said that all sales are final however, they would refund me this one time. I felt so relieved and happy. Thanks Mona for your directions, and Apple for being able to honor my request.
good to know.. never thought it would be possible… thanks for that.
Hey Hadi, Guess what. I received another email confirming a refund for another application that I bought to replace DataCase and didn’t want to use it after I felt it was a waste since i Didn’t feel i purchased intentionally. So I guess the rule here is if you are honestly feeling you need a refund go ahead. However don’t go buying all applications and if you don’t like them expect a refund that’s not how it works. In this regard (Customer Support/Satisfaction) I feel Apple trumps any company.